Customers Are Our Top Priority
Winners reputation has been built on offering our customers an ever changing selection of brand name family apparel and home fashions at great values every day. Our customers have always been and continue to be our top priority and the quality of product we sell is important to us.
Product Quality
At Winners, our values extend to the longstanding relationships we build with our vendors. The vast majority of our merchandise is comprised of name brand goods purchased from name brand vendors. Our vendors warrant to our Company that their goods have been manufactured and shipped in accordance with all applicable laws, regulations, and industry standards, including human rights standards.
If merchandise is found to be inconsistent with safety standards, we take appropriate steps and will remove the product in question from sale if necessary. In the case of product recalls conducted in cooperation with governmental agencies, we work closely with our vendors and/or the appropriate agencies to ensure the required recall information is available to our customers. We have solid practices in place which include instructing our stores to quickly pull recalled product off our shelves nationally and posting in-store signage to inform customers of actions they may take. Our customers may always contact Customer Service at 1-800-646-9466 (English) or 1-888-405-2335 (French) for additional information.
Product Recalls
For your convenience, we provide below a list of products sold by Winners that have recently been recalled in cooperation with Health Canada and other federal agencies. You can review further details, such as the steps you may take if you purchased the recalled item(s), by clicking on each link. The list below is limited to recent recalls, and, though we do try to keep it up to date, it is not intended to be an authoritative list of recalled products. For more information about product safety and safety recalls, please visit www.hc-sc.gc.ca.
Canning Jar Lifter Recalled by Progressive International and Atlantic Promotions February 2013
Suki Dining Chair Recalled by TJX Canada December 2012*
Mother's Touch Baby Bather and Deluxe Baby Bather Recalled by Summer Infant August 2012
Crib Fringe Recalled by Babylicious Products August 2012
Soy Candles Recalled by Bath Petals - Joint Recall with TJX Canada, Health Canada, and the United States Consumer Product Safety Commission (US CPSC)
July 2012
Small and Medium Folding Step Stools Recalled by Kennedy International - Joint Recall with Health Canada and the United States Consumer Product Safety
Commission (US CPSC) May 2012
Jelly Belly Christmas Deluxe Mix Recalled by Winners Merchants International January 2012*
Desk Lamp Recalled by Gen-Lite January 2012
Additional "Zip Zap" Brand Sleeper Recalled by Brecrest Babywear January 2012
Basic Rhythms Xylophone Recalled by Step 2 December 2011
"Zip Zap" Brand Sleepers Recalled by Brecrest Babywear November 2011
Cell Phone Chargers by foneGEAR Recalled by Health Canada and the Electrical Safety Authority November 2011
Certain Protein Products Recalled by Prolab Nutrition October 2011
Polka-Dot Girls' Dresses Recalled by TJX June 2011*
This Product Info/Recall page is as of April 8, 2013.
*Recalls conducted of TJX private label merchandise remain on our product recall list for approximately three years. All other product recalls remain on this list for approximately 18 months.