Customers Are Our Top Priority

Winners reputation has been built on offering our customers an ever changing selection of brand name family apparel and home fashions at great values every day. Our customers have always been and continue to be our top priority and the quality of product we sell is important to us.

Product Quality

At Winners, our values extend to the longstanding relationships we build with our vendors. The vast majority of our merchandise is comprised of name brand goods purchased from name brand vendors. Our vendors warrant to our Company that their goods have been manufactured and shipped in accordance with all applicable laws, regulations, and industry standards, including human rights standards.

If merchandise is found to be inconsistent with safety standards, we take appropriate steps and will remove the product in question from sale if necessary. In the case of product recalls conducted in cooperation with governmental agencies, we work closely with our vendors and/or the appropriate agencies to ensure the required recall information is available to our customers. We have solid practices in place which include instructing our stores to quickly pull recalled product off our shelves nationally and posting in-store signage to inform customers of actions they may take. Our customers may always contact Customer Service at 1-800-646-9466 (English) or 1-888-405-2335 (French) for additional information.

Product Recalls

In providing the recall information below, we rely in part on manufacturers' and regulatory agencies' news releases that involve product sold in our stores. While we make every effort to keep this information complete and up to date, we also encourage you to view the recalls and product safety news available from Health Canada at http://www.hc-sc.gc.ca/. The information below includes the product(s) involved and the steps our customers may take if they purchased the recalled item(s).

Jelly Belly Christmas Deluxe Mix Recalled by CFIA Due to Undeclared Milk and Wheat  January 2012
Desk Lamp by Gen-Lite recalled  January 2012
Additional "Zip Zap" Brand Sleeper Recalled by Brecrest Babywear Ltd.  January 2012
Step 2 Recalls Basic Rhythms Xylophone for Excessive Lead in Paint  December 2011
"Zip Zap" Brand Sleepers Recalled by Brecrest Babywear Ltd.  November 2011
Health Canada and the Electrical Safety Authority recalls cell phone chargers by foneGEAR  November 2011
Certain Prolab Brand Protein Products Recalled Due to Undeclared Milk, Wheat, and/or Gluten  October 2011
Polka-Dot Girls' Dresses Recalled by TJX  June 2011
100g Lindor Milk Chocolate Bars Recalled Due to Improper Ingredient Listing  June 2011
Activity Toy Truck Recalled by Infantino  April 2011
Resistance Stretch Tubing Recalled by Star Case Canada Inc.  April 2011
Infantino Sea Pals Water Teethers Recalled  January 2011
Rice Krispies Treats Holiday Village Kits Recalled by Brand Castle LLC.  December 2010
Healthy Care High Chair Recalled by Fisher-Price  September 2010
Girls' Disney Princess Pyjamas Recalled by Paris Geneve  August 2010
Girls' Pyjamas Recalled By NTD Apparel Inc.  July 2010
Children's Sweatshirts Recalled by Tommy Hilfiger  May 2010
Children's Toy Drum Recalled by Step2 Company  April 2010
"Slingrider" and "Wendy Bellissimo" Baby Slings recalled by Infantino  March 2010
Tiny Love Recalls Wind Chime Toys  February 2010
Melissa & Doug recalls Slice and Bake Cookie Set, Shape Sorting Cube and Pound a Peg toys  November 2009
Rainbow Rollers recalled by ALEX  November 2009
Small Wonders brand Rattle Toy in 21 Piece Infant Gift Set Recalled    October 2009
Copco Harmony Tea Kettles Recalled by Wilton Industries   July 2009
Lobster and Sea Pal Teether recalled by Infantino   June 2009
Asquith & Somerset, Coconut Cream All Over Body Moisturizer voluntarily recalled by Winners and HomeSense   May 2009

This Product Info/Recall page is as of January 30, 2012.